Covid-19: Exams FAQs
For how long will delivery of exams be suspended at British Council?
Cambridge Assessment English
The British Council is preparing to reopen Cambridge exams gradually throughout June and July, in line with the slow easing of government restrictions. Your health and safety is our top priority. We therefore adhere to the RIVM guidelines, which states that from 1 June a maximum of 30 people (including our staff) at any one time are allowed in the exam room and people must always stay 1.5 metres apart. This effects the number of candidates who can take an exam at one time. This number is due to increase from the 1 July to 100 candidates. Should we have to reschedule an exam, due to following the RIVM guidelines, we will do this free of charge.
From 18th of May, registration for the IELTS test reopens in the Netherlands. The IELTS test will be available again as a paper-based test and now also as a computer-delivered test. You can prepare for IELTS and sign up to free IELTS webinars and many other free online preparation resources
Why can I not sit my exam yet?
The venues we use for the exams all differ significantly and require different solutions to meet the RIVM guidelines regarding the social distancing.
Why are you gradually opening exams?
Your health and safety is our top priority. We adhere to the RIVM guidelines, from 1 June a maximum of 30 people (including our staff) at any one time are allowed in the exam room and people must always stay 1.5 metres apart. This effects the number of candidates who can take an exam at one time. This number is due to increase from the 1 July to 100 candidates.
My exam has been suspended. Can I transfer my registration to another date?
Yes, this is possible for most exams including IELTS and Cambridge Assessment English. Please check the registration page for details of available sessions.
I registered for an exam through one of your partners. How can I transfer to another date?
Please contact the exam centre you registered with to transfer your test date.
When and how will I receive my exam results?
Your exam results will be processed as normal for all exams that took place before the suspension.
Cambridge Assessment English
Results for Cambridge Assessment English exams are available on the Cambridge Assessment English website.
Cambridge Assessment English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.
We are not able to provide test results over the phone, by email or fax for security reasons.
You can access your results for paper based IELTS through your profile on the IELTS Candidate Portal.
You can preview your IELTS test results on the Test Taker Portal - 13 calendar days from the test date for paper-based tests.
If you have taken a computer-delivered test, log in here, your results will be available in 5-7 days.
IELTS results remain online for 28 days, but should not be used as an official confirmation of your performance.
Your office is closed to the public. How can I receive my test certificate?
Most of our exam teams are currently working from home because of office closures, so they are not able to despatch certificates in the usual way.
Because of this, if your IELTS TRFs and Cambridge English certificates were not delivered to you by post/courier or face-to-face prior to our office closure, we will hold them in secure conditions until we are able to despatch them either to individual candidates or the school/institution through which you registered.
Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.
It will not be possible to collect your TRF or certificate in person at the British Council exam centre while our offices are closed.
Will you be organising additional sessions for Cambridge English exams in the future?
We are working with Cambridge English Assessment to agree a calendar of sessions that will meet the needs of both our individual candidates and the schools/institutions that register candidates with us.
This is a work in progress. Please keep checking our website for up to date information about the exam session calendar.
Can you send a message to my university confirming that my exam was cancelled?
If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended.
If you were registered for a Cambridge English Assessment exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to firstname.lastname@example.org with details of your test and where you would like the information to be sent to.
How can I contact Customer Service?
While our offices are closed, our customer services teams will support you via email@example.com. Response time might be longer than usual due to the circumstances. We are grateful for your patience and understanding and will be in touch as soon as possible.