Covid-19: Exams FAQs
What guidelines does the British Council follow?
We follow the national guidelines as stipulated by the Dutch Government. We differentiate between organising exams at commercial venues and school premises. Please be advised that commercial venues are part of the hospitality industry and will require a Covid Passport to gain access to their building. You must take responsibility for your own QR code, as without a valid code you will not be able to take your exam. Once inside, social distancing and the use of facemasks will be encouraged but not enforced.
For exams on school premises the national guidelines for education apply. No QR code will be needed, unless instructed otherwise well beforehand. Social distancing and the use of facemasks will be encouraged but not enforced.
We have put the following measures in place to make our test centres as safe as possible:
Test venues will be cleaned thoroughly prior to each test session.
In the case of computer-delivered tests all equipment will be sanitised prior to each session.
Are you planning to open new exam sessions? Where can I find information about available test dates in my city / area / country?
Your office is closed to the public. How / when can I view online my results and receive my test certificate?
You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 3-5 calendar days for computer delivered tests.
Results for Cambridge English exams are available on the Cambridge English website to which you received your personal code. Cambridge English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams. Please check your confirmation of entry form for the estimated result date or contact your exam centre.
The test centre will inform you of the method of delivery of your IELTS Test Report Form or your Cambridge English certificate.
We are not able to provide test results over the phone, by email or fax for security reasons.
Can I collect my exam certificate from your office?
The test centre will inform you of the method of delivery. As we are not open to the public, your certificate will be sent to the address you provided at registration.
Where can I find more info about my exam session (venue, hour, etc.)?
You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you do not receive any communication three days before the exam please contact your test centre immediately.
I cannot take my exam due to Covid-19, what is the refund policy?
For Cambridge exams we offer one free transfer in case you suffer from Covid or are under quarantine / self-isolation / travel restrictions. Proof needs to be provided via a positive Covid test result / medical certificate / formal confirmation of obligatory quarantine / self-isolation / or travel restriction covering the date of the test.
In case you cannot provide sufficient evidence (see above) or prefer a refund for medical reasons rather than a transfer the standard refund procedure applies with the admin fee deducted. In case a subsequent transfer is requested on a Covid-related basis standard refund procedure applies with admin fee deducted.
How I can contact Customer Service?
Our customer services teams will support you via email@example.com. We will be in touch as soon as possible.
Self-declaration of symptoms
Candidates with symptoms compatible with Covid-19 should not attend their test. We are including the link to the World Health Organisation’s website with general sanitary information and basic hygiene measures Covid-19 Information.
If a candidate shows symptoms prior to the test date, they should contact the Examination Centre in order to reschedule their exam to an alternative date.
Before the start of the test candidates will be required to sign a self-declaration confirming that they are not in quarantine, have not been in contact with anyone suspected of Covid-19 in the past 14 days, and that they have no Covid-19 compatible symptoms.